Question 1

Do you offer bespoke or made-to-measure dresses?

Accepted Answer

Yes. Every Yuvna Kim design is created with a couture approach and can be tailored to your measurements for a more personalised fit and luxury experience.

Question 2

Can I customise the colour or design of a dress?

Accepted Answer

Absolutely. Many of our gowns can be customised in colour, fit, embellishment details, sleeve options, and selected design features to create a piece that feels uniquely yours.

Question 3

What sizes do you offer?

Accepted Answer

We offer inclusive sizing and create gowns tailored to a wide range of body shapes and sizes. Bespoke pieces are individually fitted to the wearer.

Question 4

How long does a bespoke order take?

Accepted Answer

Bespoke and made-to-order pieces typically take between 3-9 months depending on the complexity of the design and embellishment work. Rush orders may be available upon request.

Question 5

Do you ship internationally?

Accepted Answer

Yes. We offer complimentary worldwide shipping on all couture orders.

Question 6

How do I place a custom order?

Accepted Answer

You can enquire directly through our website contact form or via WhatsApp to begin your couture consultation. We will guide you through the design, sizing, and customisation process.

Question 7

How can I contact Yuvna Kim?

Accepted Answer

You can contact us through our website enquiry form, email info@yuvnakim.com , or WhatsApp +44 741 4785 017 for all couture, bridal, styling, and collaboration enquiries.

Question 8

Do you offer WhatsApp enquiries?

Accepted Answer

Yes. We welcome WhatsApp enquiries for a more direct and convenient communication experience. This is ideal for discussing timelines, customisation requests, fittings, or initial design questions.

Question 9

How do I book a consultation?

Accepted Answer

Consultations can be requested through our website or contact channels. We offer virtual and selected in-person consultations depending on availability and location.

Question 10

Do you work with international clients?

Accepted Answer

Absolutely. Yuvna Kim works with clients worldwide and offers international couture services, virtual consultations, and complimentary worldwide shipping.

Question 11

How quickly will I receive a response?

Accepted Answer

We aim to respond to all enquiries within 24–72 business hours. During busy couture periods or collection launches, response times may be slightly longer, but every enquiry remains important to us.

Question 12

What information should I include in my enquiry?

Accepted Answer

To help us assist you efficiently, please include details such as your event date, preferred design or product, sizing information, customisation requests, and your location where relevant.

Question 13

Can I enquire about urgent or last-minute orders?

Accepted Answer

Yes. While couture pieces require time and craftsmanship, we understand that urgent requests may arise. Please contact us directly to discuss availability and possible rush order options.

Question 14

Are your designs gender inclusive?

Accepted Answer

Yes. Yuvna Kim welcomes clients of all gender identities and expressions. Couture is deeply personal, and we believe every individual deserves to feel confident, celebrated, and beautifully represented in what they wear.

Question 15

Do you create designs for different body types and identities?

Accepted Answer

Absolutely. Every body is unique, and our bespoke approach allows us to tailor garments to the individual rather than designing for one standard shape or identity.

Question 16

Do you support clients with neurodivergent or sensory needs?

Accepted Answer

Yes. We aim to create a comfortable, respectful, and supportive couture experience for all clients, including those who are neurodivergent or have sensory sensitivities.

Question 17

Can adjustments be made during fittings or consultations?

Accepted Answer

Absolutely. Where possible, we can adapt consultations and fittings to suit individual needs, including quieter appointments, clear step-by-step communication, extra processing time, reduced sensory environments, or specific fabric and fit considerations.

Question 18

Can fabrics or embellishments be adapted for comfort?

Accepted Answer

Yes. Comfort matters just as much as beauty. We can discuss alternative fabrics, linings, embellishment placements, or fit adjustments to help create a piece that feels both luxurious and comfortable to wear.

Question 19

Is the bespoke process collaborative?

Accepted Answer

Very much so. We encourage open communication throughout the couture process to ensure every client feels heard, respected, and comfortable from consultation to final fitting.

Question 20

Do you accommodate clients with disabilities or accessibility requirements?

Accepted Answer

Yes. Yuvna Kim is committed to creating an inclusive and welcoming couture experience. We are happy to discuss individual accessibility needs to help make consultations, fittings, and the design process as comfortable and supportive as possible.

Question 21

Can appointments or fittings be adapted for accessibility needs?

Accepted Answer

Absolutely. We can accommodate a range of requirements where possible, including accessible meeting locations, virtual consultations, additional appointment time, seated fittings, flexible scheduling, and tailored communication preferences.

Question 22

Can designs be adapted for comfort, mobility, or medical needs?

Accepted Answer

Yes. As part of our bespoke approach, garments can be thoughtfully adapted to support comfort, movement, mobility aids, prosthetics, sensory considerations, or other individual requirements while maintaining a luxury couture finish.

Question 23

Do you work with celebrities, stylists, PR teams, or management agencies?

Accepted Answer

Yes. We welcome enquiries from celebrities, stylists, publicists, management teams, production companies, and media professionals for red carpet dressing, editorial shoots, appearances, performances, and special events. Please email press@yuvnakim.com.

Question 24

Are press loans or styling pulls available?

Accepted Answer

Selected pieces may be available for editorial styling pulls, press features, campaigns, and celebrity appearances subject to availability and approval.

Question 25

Do you collaborate on editorials, campaigns, or brand partnerships?

Accepted Answer

Yes. Yuvna Kim is open to aligned collaborations, fashion editorials, luxury partnerships, creative campaigns, and media opportunities that reflect the brand’s couture identity and artistic vision..

Question 26

What should I do if I have a concern or complaint about my order?

Accepted Answer

At Yuvna Kim, we strive to provide a high standard of craftsmanship and client care. If you have any concerns regarding your order or experience, please contact us through our website enquiry form, email info@yuvnakim.com , or WhatsApp +44 741 4785 017, so we can review the matter and work towards a resolution.

Question 27

How can I submit a complaint?

Accepted Answer

Complaints can be submitted via email or through our contact form. Please include your order details, relevant photographs where applicable, and a clear explanation of your concern to help us investigate efficiently.

Question 28

How long does it take to receive a response?

Accepted Answer

We aim to acknowledge complaints within 5 business days. Resolution times may vary depending on the complexity of the matter, but we are committed to handling all concerns professionally and fairly.

Question 29

What happens if my item arrives damaged?

Accepted Answer

If your item arrives damaged, please contact us within 24 hours of delivery with photographs of the packaging and garment. We will assess the issue and advise on the next steps.

Question 30

Can bespoke or customised items be refunded?

Accepted Answer

As all bespoke and customised pieces are individually created, they are generally non-refundable and non-returnable. However, if there is a verified issue relating to workmanship or damage upon arrival, we will review the matter on a case-by-case basis.

Question 31

What if I change my mind after placing an order?

Accepted Answer

Due to the personalised nature of couture and made-to-order production, cancellations or changes may not be possible once work has begun on your garment. Please note that any initial deposit paid, including the standard 50% deposit, is non-refundable and retained to cover design consultation, sourcing, materials, and production preparation costs.

Question 32

Will my complaint be handled confidentially?

Accepted Answer

Yes. All complaints and client communications are treated with professionalism, discretion, and confidentiality.

FAQ

Frequently asked questions