Appointments, Bespoke Services & Couture Orders

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Welcome to Yuvna Kim. By booking an appointment, placing an order,

or purchasing a bespoke service or garment, you agree to the following Terms & Conditions.

 

1. Appointments & Consultations

1.1 Consultation Types

We offer:

• Virtual consultations

• In-person consultations

• Bespoke couture consultations

• Bridal consultations

• Styling and design consultations

Appointments are subject to availability and confirmation.

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1.2 Booking Fees

Consultation fees, where applicable, must be paid in advance to secure your appointment. Consultation fees are non-refundable unless otherwise agreed in writing.

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1.3 Late Arrivals

Clients arriving late may have their appointment shortened to avoid impacting other scheduled appointments.

 

1.4 Cancellations & Rescheduling

We kindly request a minimum of 48 hours’ notice for appointment cancellations or rescheduling requests.

Failure to provide sufficient notice may result in the consultation fee being retained.

 

1.5 Virtual Appointments

Clients are responsible for ensuring they have suitable internet access and technology for virtual consultations. Yuvna Kim is not responsible for technical disruptions outside of our control.

 

2. Bespoke & Made-to-Order Services

2.1 Bespoke Nature of Services

All bespoke, customised, and made-to-order garments are individually created for the client and may include personalised measurements, design modifications, embellishments, and fabric selections.

As a result, each piece is unique.

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2.2 Deposits

A non-refundable deposit, typically 30% of the total order value, is required before work commences.

Deposits secure your production slot and contribute towards:

• Design development

• Consultation time

• Fabric sourcing

• Materials

• Production preparation

Work will not begin until the deposit has been received.

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2.3 Payments

Full payment terms will be discussed during the ordering process. Final balances must be paid before shipment or collection unless otherwise agreed.

Failure to complete payment may result in delays to delivery or release of the garment.

 

2.4 Design Approval

Clients are responsible for reviewing and approving design details, measurements, sketches, colour selections, and agreed customisations before production begins.

Once approved, significant design changes may not be possible and may incur additional costs.

 

2.5 Production Timelines

Estimated production timelines are provided as guidance only. While every effort is made to meet agreed timelines, delays may occasionally occur due to sourcing, craftsmanship, shipping, or circumstances outside of our control.

 

3. Measurements & Fit

3.1 Client Responsibility

Clients are responsible for providing accurate measurements where requested.

Yuvna Kim cannot be held responsible for fit issues resulting from incorrect measurements supplied by the client.

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3.2 Weight or Body Changes

Significant body changes after measurements have been confirmed may affect garment fit and may require additional alterations at the client’s expense.

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3.3 Alterations

Minor alterations may be offered depending on the garment and timeline. Additional alteration fees may apply.

 

4. Returns, Refunds & Cancellations

4.1 Bespoke & Custom Orders

Due to the personalised and handcrafted nature of couture garments:

• Bespoke items are non-refundable

• Made-to-order items are non-returnable

• Deposits are non-refundable

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4.2 Change of Mind

If a client chooses to cancel after work has commenced, the initial deposit, including the standard 30% deposit, will be retained.

Additional costs may also apply where materials or production work have already been undertaken.

4.3 Damaged Items

Any concerns regarding damage must be reported within 48 hours of delivery with supporting photographs.

Claims submitted outside this timeframe may not be accepted.

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5. Shipping & Delivery

5.1 International Shipping

We offer worldwide shipping. Delivery timelines may vary depending on destination and customs processing.

5.2 Customs & Import Duties

International clients are responsible for any customs duties, import taxes, or local charges applicable in their country unless otherwise stated.

5.3 Delivery Delays

Yuvna Kim is not responsible for delays caused by couriers, customs processes, weather conditions, or other circumstances beyond our control.

 

6. Inclusivity & Accessibility

Yuvna Kim welcomes clients of all backgrounds, identities, body types, and abilities.

We are committed to providing an inclusive and respectful couture experience and will make reasonable adjustments where possible for accessibility, disability, or neurodivergent needs.

 

7. Intellectual Property

All designs, sketches, images, branding, and creative concepts produced by Yuvna Kim remain the intellectual property of the brand unless otherwise agreed in writing.

Unauthorised reproduction, copying, or commercial use is prohibited.

 

8. Photography & Marketing

With client consent, photographs or videos of garments may be used for portfolio, editorial, website, press, or social media purposes.

Clients may request privacy or confidentiality arrangements in writing before production or fittings commence.

 

9. Celebrity, PR & Styling Requests

All celebrity dressing, editorial loans, styling pulls, and PR collaborations are subject to approval, availability, garment condition agreements, and return timelines where applicable.

 

10. Liability

Yuvna Kim shall not be held liable for:

• Delays outside of our control

• Indirect or consequential loss

• Damage resulting from improper garment care

• Incorrect client-provided information

 

11. Acceptance of Terms

By booking an appointment, paying a deposit, or placing an order with Yuvna Kim, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.