FAQ

Yes. Every Yuvna Kim design is created with a couture approach and can be tailored to your measurements for a more personalised fit and luxury experience.

Absolutely. Many of our gowns can be customised in colour, fit, embellishment details, sleeve options, and selected design features to create a piece that feels uniquely yours.

We offer inclusive sizing and create gowns tailored to a wide range of body shapes and sizes. Bespoke pieces are individually fitted to the wearer.

Bespoke and made-to-order pieces typically take between 3-9 months depending on the complexity of the design and embellishment work. Rush orders may be available upon request.

Yes. We offer complimentary worldwide shipping on all couture orders.

You can enquire directly through our website contact form or via WhatsApp to begin your couture consultation. We will guide you through the design, sizing, and customisation process.

You can contact us through our website enquiry form, email info@yuvnakim.com , or WhatsApp +44 741 4785 017 for all couture, bridal, styling, and collaboration enquiries.

Yes. We welcome WhatsApp enquiries for a more direct and convenient communication experience. This is ideal for discussing timelines, customisation requests, fittings, or initial design questions.

Consultations can be requested through our website or contact channels. We offer virtual and selected in-person consultations depending on availability and location.

Absolutely. Yuvna Kim works with clients worldwide and offers international couture services, virtual consultations, and complimentary worldwide shipping.

We aim to respond to all enquiries within 24–72 business hours. During busy couture periods or collection launches, response times may be slightly longer, but every enquiry remains important to us.

To help us assist you efficiently, please include details such as your event date, preferred design or product, sizing information, customisation requests, and your location where relevant.

Yes. While couture pieces require time and craftsmanship, we understand that urgent requests may arise. Please contact us directly to discuss availability and possible rush order options.

Yes. Yuvna Kim welcomes clients of all gender identities and expressions. Couture is deeply personal, and we believe every individual deserves to feel confident, celebrated, and beautifully represented in what they wear.

Absolutely. Every body is unique, and our bespoke approach allows us to tailor garments to the individual rather than designing for one standard shape or identity.

Yes. We aim to create a comfortable, respectful, and supportive couture experience for all clients, including those who are neurodivergent or have sensory sensitivities.

Absolutely. Where possible, we can adapt consultations and fittings to suit individual needs, including quieter appointments, clear step-by-step communication, extra processing time, reduced sensory environments, or specific fabric and fit considerations.

Yes. Comfort matters just as much as beauty. We can discuss alternative fabrics, linings, embellishment placements, or fit adjustments to help create a piece that feels both luxurious and comfortable to wear.

Very much so. We encourage open communication throughout the couture process to ensure every client feels heard, respected, and comfortable from consultation to final fitting.

Yes. Yuvna Kim is committed to creating an inclusive and welcoming couture experience. We are happy to discuss individual accessibility needs to help make consultations, fittings, and the design process as comfortable and supportive as possible.

Absolutely. We can accommodate a range of requirements where possible, including accessible meeting locations, virtual consultations, additional appointment time, seated fittings, flexible scheduling, and tailored communication preferences.

Yes. As part of our bespoke approach, garments can be thoughtfully adapted to support comfort, movement, mobility aids, prosthetics, sensory considerations, or other individual requirements while maintaining a luxury couture finish.

Yes. We welcome enquiries from celebrities, stylists, publicists, management teams, production companies, and media professionals for red carpet dressing, editorial shoots, appearances, performances, and special events. Please email press@yuvnakim.com.

Selected pieces may be available for editorial styling pulls, press features, campaigns, and celebrity appearances subject to availability and approval.

Yes. Yuvna Kim is open to aligned collaborations, fashion editorials, luxury partnerships, creative campaigns, and media opportunities that reflect the brand’s couture identity and artistic vision..

At Yuvna Kim, we strive to provide a high standard of craftsmanship and client care. If you have any concerns regarding your order or experience, please contact us through our website enquiry form, email info@yuvnakim.com , or WhatsApp +44 741 4785 017, so we can review the matter and work towards a resolution.

Complaints can be submitted via email or through our contact form. Please include your order details, relevant photographs where applicable, and a clear explanation of your concern to help us investigate efficiently.

We aim to acknowledge complaints within 5 business days. Resolution times may vary depending on the complexity of the matter, but we are committed to handling all concerns professionally and fairly.

If your item arrives damaged, please contact us within 24 hours of delivery with photographs of the packaging and garment. We will assess the issue and advise on the next steps.

As all bespoke and customised pieces are individually created, they are generally non-refundable and non-returnable. However, if there is a verified issue relating to workmanship or damage upon arrival, we will review the matter on a case-by-case basis.

Due to the personalised nature of couture and made-to-order production, cancellations or changes may not be possible once work has begun on your garment. Please note that any initial deposit paid, including the standard 50% deposit, is non-refundable and retained to cover design consultation, sourcing, materials, and production preparation costs.

Yes. All complaints and client communications are treated with professionalism, discretion, and confidentiality.